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Conversations
WhatsApp Conversation is a 24-hour messaging window initiated only when a business messages a user. A Conversation here starts when a business messages the user (thus initiates the Conversation) or replies to a user's message. All incoming messages from users are FREE and only chargeable if the business responds to the user's message.
Unlimited Free Service Conversations
Each business using AiSensy receives Unlimited FREE service conversations. Businesses can reply to user messages without incurring any charges; it's completely FREE.
Marketing Conversation
Marketing Conversations include all promotional messages, offers, product updates. These Conversations cost ₹0.88/ Conversation (for Indian users)
Utility Conversation
Utility Conversations are transactional in nature and include messages for delivery updates, transaction receipts, reminders and more. These Conversations cost ₹0.125/ Conversation (for Indian users)
Authentication Conversation
Authentication Conversations include messages used for verification purposes such as OTP, account registration and account recovery. These Conversations cost ₹0.125/ Conversation (for Indian users)
Service Conversation
Service Conversations includes all user-initiated conversations related to customer support, Chatbot support & queries asked by users. Service conversations are FREE for all businesses using AiSensy.
Frequently asked questions:
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When can I start using theautomate.ai?
As an official WhatsApp Business solution provider, theautomate.ai is designed to amplify your online sales and elevate your customer experience on a large scale. Whether you’re aiming to enhance your revenue through WhatsApp as an effective sales channel or streamline your customer communications, you can begin utilizing theautomate.ai immediately.
We offer a 7-day free trial to get you started right away. Just sign up, and you can begin using theautomate.ai within minutes. If you need any assistance, our support team is ready to help streamline the process at no additional cost.
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What does Unlimited Users mean?
Unlimited User means that there is no limit on the number of Monthly Active Users (MAUs) you can connect with in a month. Be it a thousand users, hundred thousand users, or a million users - you can connect with as many users as you want! You'll just need to pay for the WhatsApp Conversation Charges.
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Are WhatsApp Conversations managed separately?
Yes, WhatsApp Conversation Credits are recharged and managed Separately. Everytime you initiate a Conversation (UIC or BIC), the price of that conversation is deducted from this recharge. This price varies according to user's country. For Indian Users, you'll be charged ₹0.88/ Marketing Conversation, & ₹0.125 for Utility/ Authentication Conversations
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What is a Customer Service Window / Session Window?
A Messaging session window starts when a user sends your Whatsapp Business Number a message and lasts for 24 hours from the most recently received message.You can intervene/respond with ANY kind of message within these 24 hours.
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What number can I use on Automate?
When it comes to selecting a number to be used for Interakt, you can use any valid number that can receive an OTP via SMS or a voice call.
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Can I use my existing WhatsApp number?
Yes, you can use an existing WhatsApp number with Interakt. However, you will need to first delete the account linked to that, prior to onboarding with automate.
If number is being used by another Business API, you still can get it migrated to Interakt after getting the 2 Factor Authorization (2FA) pin disabled from your current BSP. Or, you can just provide a new phone number on which you can receive an OTP – this could be a virtual number or a regular SIM number.
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