Struggling to manage hundreds of WhatsApp messages from customers using just one phone?

You’re not alone — 46% of customers expect a reply within the first hour, and that’s a lot for one person to handle.

If you’ve ever wondered:
“Can I use WhatsApp Business on multiple devices?”
…you’re in the right place.

In this guide, we’ll show you how to do just that — using both the WhatsApp Business App and the WhatsApp Business API — and how Automate AI makes managing conversations across multiple users super smooth.

Quick Overview

1. Can you use WhatsApp Business on more than one device?

2. How to use WhatsApp Business App on multiple devices

3. How to use WhatsApp Business API on multiple devices

4. How Automate AI makes multi-agent support easy

Let’s break it down.

Can You Use WhatsApp Business on Multiple Devices?

Yes! There are two ways to make that happen:

1. Using the WhatsApp Business App

2. Using the WhatsApp Business API via a provider like Automate AI

The method you choose depends on the size of your team and the volume of messages you handle.

Using the WhatsApp Business App on Multiple Devices

The WhatsApp Business App is great for solo entrepreneurs or small teams. After a 2024 update, the app now lets you connect:

• 1 Phone (Primary device)

• 4 Additional Devices (PCs, tablets, or other phones via WhatsApp Web)

Here’s how to do it:

💻 Using WhatsApp on Multiple PCs

1. Open web.whatsapp.com on your computer

2. On your phone, open WhatsApp → Menu (3 dots) → Linked Devices

3. Tap “Link a Device” and scan the QR code shown on your PC screen

Repeat this process on up to four devices. That’s it — you’re connected.

📱 Using WhatsApp on Two Phones

Want to use WhatsApp Business on two phones?

1. On the second phone, open a browser and go to web.whatsapp.com

2. Enable Desktop Mode in the browser settings

3. Scan the QR code from your primary device using WhatsApp Web option

Boom! Now you can manage chats from two phones and up to three PCs.

⚠️ Limitations of WhatsApp Business App

While this is helpful for small setups, it has some serious restrictions:

• Broadcast limit of 256 contacts

• No way to track agent performance

• No analytics dashboard

• No automation or chatbot integration

• Cannot assign chats or roles

So, if your business is growing fast, the WhatsApp Business App may fall short.

WhatsApp Business App vs WhatsApp Business API: Key Differences

Tip: If you’re running a growing business and need team access, automation, or large-scale messaging, switching to WhatsApp API with Automate AI is the best move.

Using WhatsApp Business API on Multiple Devices

The WhatsApp Business API was designed for scaling.

With the help of a platform like Automate AI, you can:

✅ Send broadcasts to unlimited users (with opt-in)
✅ Chat live from unlimited devices
✅ Add agents, assign roles, and track performance
✅ Connect to CRMs and build automation workflows

Perfect for businesses with large chat volumes and multi-agent teams.

 How to Get Started with WhatsApp API + Automate AI

1. Sign up with Automate AI
2. Add Your Team
3. Assign Roles

Now, your team can log in from any device and reply to messages under one shared WhatsApp Business number.

How Automate AI Organizes Team Chats

Managing conversations across multiple users can get messy. But Automate AI makes it simple by sorting chats into:

Active Chats

These are chats that are currently being handled by your chatbot. No human help is needed yet.

📌 Example: A customer is asking about store hours, and your bot replies with business timings.

Requesting Chats

When a user needs human support (or the bot can’t help), the chat is marked as “Requesting” — meaning it’s waiting for a live agent.

This makes it easy for your team to spot and jump in quickly.

 Intervened Chats

Once an agent accepts a chat from the “Requesting” column, it moves here. They can now respond using:

• Text

• Images

• Files

• Videos

• Templates

Once the query is resolved, the agent clicks “Resolve”, and the chat goes back to the chatbot (if active).

It’s a seamless system that ensures no customer query gets lost or ignored.

✅ Why Use Automate AI for Multi-Agent WhatsApp Support?

Here’s what sets Automate AI apart:

• Unlimited agents on a single number

• Assign and track performance per user

• Access from mobile, tablet, or desktop

• Centralized inbox with real-time status updates

• Easy role-based access control

• Built-in analytics and automation

Basically, Automate AI gives you call-center level control — inside WhatsApp.

FAQs

1. Can I use WhatsApp Business on more than one device?
Yes! You can use WhatsApp Business on 1 phone and 4 other devices (PC or tablets). If you need more, use the API.

2. How do I connect WhatsApp Business to multiple users?
Use the WhatsApp API through Automate AI. You can add unlimited agents, assign roles, and chat from multiple devices simultaneously.

3. Is WhatsApp Business App good for growing teams?
Not really. It’s great for small setups. But for larger teams or high-volume chats, you’ll need the API to scale efficiently.

4. What’s better — WhatsApp Business App or WhatsApp API?
The app is good for starters. But if you want to:
✔️ Chat from unlimited devices
✔️ Send bulk broadcasts
✔️ Automate responses
✔️ Track agent performance
…then go with WhatsApp API + Automate AI.

👋 Final Thoughts

Running WhatsApp Business on multiple devices doesn’t have to be a pain.

Whether you’re a solo founder managing 100 chats a day or a growing company with 10+ agents, there’s a solution that fits:

• Use the WhatsApp Business App for light, basic usage

• Use Automate AI + WhatsApp API to scale your support, sales, and team operations — all under one roof

👉 It’s time to stop juggling phones — and start managing chats like a pro.

🎯 Get Started with Automate AI

Try with Automate AI Today. No card. No code. Just better WhatsApp marketing.

• Full Name

• Email

• WhatsApp Number

• Password (min. 8 characters)

📱 Access from mobile, desktop, or tablet
🔒 Fully secure | 💬 Live chat & automation included

Nikita UC

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