UC Tech – Refund, Cancellation & Payment Policy

1. Nature of Service

UC Tech is a Software-as-a-Service (SaaS) provider offering automation software, AI-powered features, WhatsApp Business API integrations, messaging tools, and related software services.

UC Tech does not own, operate, or control Meta Platforms, WhatsApp, telecommunications providers, or any third-party platforms used in connection with our services.

2. No Refund Policy

Except where required by applicable law, or under the 7-Day Working Guarantee in section 3, all payments made to UC Tech are final, irrevocable, and non-refundable.

This applies to, but is not limited to:

• Monthly subscriptions
• Quarterly subscriptions
• Annual subscriptions
• Software license fees
• AI service charges
• Wallet recharges
• Messaging credits
• Add-ons
• Integrations
• Premium features
• Maintenance fees
• Development charges
• Migration services
• Consultation fees
• Professional services
• Renewal payments
• Taxes and government charges

Apart from the 7-Day Working Guarantee in section 3, no refund shall be provided after payment has been successfully processed.

3. 7-Day Working Guarantee

If the Automate AI software is down, or does not work as shown in the product demo, you may ask for a refund of your subscription plan fee within 7 (seven) calendar days of paying for your first plan.

The guarantee applies when:

• you send your request in writing (by email or WhatsApp) within 7 calendar days of the payment;
• the problem is with UC Tech’s own software, for example the platform is unavailable, or a feature shown in the demo does not work as shown;
• you reported the problem to UC Tech and our team could not fix it within a reasonable time;
• the problem is not caused by Meta, WhatsApp or any other third party, by a restriction, rejection or ban of your account or number, or by use that breaks Meta’s or WhatsApp’s policies (see sections 4 and 6).

The guarantee covers the subscription plan fee only. It does not cover wallet recharges, messaging credits or message charges already used, charges billed directly by your AI provider, or custom development and professional services.

Approved refunds are paid to the original payment method. Once a refund is approved, the subscription ends.

4. No Refund Due to Third-Party Actions

UC Tech shall not be responsible for any action, decision, restriction, limitation, suspension, rejection, verification failure, quality rating reduction, messaging limitation, temporary restriction, permanent ban, account disablement, phone number rejection, business verification failure, Commerce Policy restriction, or any other enforcement action taken by:

• Meta
• WhatsApp
• Facebook
• Mobile network operators
• Telecom providers
• Cloud service providers
• Government authorities
• Any third-party platform

Such actions are entirely beyond UC Tech’s control and shall not create any right to a refund, compensation, reimbursement, damages, or cancellation.

5. No Guarantee

UC Tech does not guarantee:

• WhatsApp Business approval
• Meta Business verification
• Number verification
• Display name approval
• Quality rating
• Continuous availability
• Delivery rates
• Freedom from restrictions
• Freedom from suspension
• Freedom from bans
• Unlimited messaging
• Business verification success
• Future policy acceptance
• Any approval by Meta or other third parties

All approvals and enforcement decisions are made solely by the respective third-party provider.

6. Customer Responsibility

The Customer is solely responsible for:

• Compliance with Meta and WhatsApp policies
• Compliance with applicable laws
• Message content
• Marketing practices
• Obtaining customer consent
• Contact lists
• Campaign execution
• Business activities
• Product and service legality
• Proper use of the software

UC Tech does not monitor, approve, or control customer communications.

7. Technical Support

UC Tech will provide reasonable technical support relating to its own software.

Support does not include responsibility for third-party platform decisions, policy violations, account reviews, verification outcomes, or restrictions imposed by external providers.

8. Number Replacement

Where UC Tech offers replacement numbers or assistance with activation, such assistance is provided solely as a goodwill gesture.

Replacement of numbers shall not:

• create any guarantee,
• constitute an admission of liability,
• establish any obligation to continue replacements indefinitely,
• create any entitlement to a refund.

9. Wallet Balance

Wallet balances are non-refundable and cannot be exchanged for cash or transferred unless expressly approved by UC Tech.

Any unused wallet balance shall remain valid only for 7 (seven) calendar days after the expiration of the customer’s subscription.

After this period:

• the wallet balance shall automatically expire,
• any unused amount shall be permanently forfeited,
• no refund, extension, reinstatement, transfer, or compensation shall be provided.

10. Subscription Cancellation

Customers may cancel their subscription at any time.

Cancellation only prevents future renewals.

Except under the 7-Day Working Guarantee in section 3, no refund, credit, or prorated amount shall be provided for any unused portion of the current subscription period.

11. Service Availability

UC Tech does not guarantee uninterrupted or error-free operation.

Except under the 7-Day Working Guarantee in section 3, temporary outages, maintenance, upgrades, internet failures, third-party downtime, API changes, or force majeure events shall not entitle the customer to any refund or compensation.

12. Chargebacks and Payment Disputes

Customers agree to contact UC Tech before initiating any chargeback or payment dispute.

Fraudulent or bad-faith chargebacks may result in:

• immediate suspension of services,
• permanent termination of the account,
• recovery of outstanding dues,
• legal action where permitted by law.

13. Limitation of Liability

To the maximum extent permitted by law, UC Tech shall not be liable for any indirect, incidental, consequential, special, punitive, or business losses, including loss of profits, customers, goodwill, business opportunities, or data arising from the use of the services or third-party actions.

14. Policy Changes

UC Tech reserves the right to amend, modify, or replace this Policy at any time.

The updated version shall become effective immediately upon publication.

15. Governing Law

This Policy shall be governed by the laws applicable in the jurisdiction in which UC Tech operates. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

16. Acceptance

By purchasing, renewing, accessing, or using any UC Tech service, the Customer confirms that they have read, understood, and accepted this Refund, Cancellation & Payment Policy and agree to be legally bound by its terms.