Your whole team on one number.
Every WhatsApp chat in one inbox. Assign it, add a note, reply in a tap, and see what’s unread, open or closed.
Nothing slips through.
- 1Share chats out fairly
Auto-assignment shares new chats round-robin across active agents, and a reopened chat is assigned again. Managers can reassign any chat.
- 2Work together on a chat
Leave internal notes the customer never sees, tag the contact, set a status and a follow-up, and see the activity log.
- 3Reply fast, day and night
Saved quick replies for common answers, an away message outside business hours, and the AI Assistant that hands over to a person when needed.
One number, every teammate.
Smart tabs
All, Unread, Unassigned, Open, Closed and Archived.
Round-robin auto-assign
New chats shared across active agents automatically.
Internal notes and activity
Talk about a chat without the customer seeing it.
Quick replies
Saved answers your whole team can use.
Business hours
An away message or template when you’re closed.
Roles and departments
Owner, manager and agent roles, and teams by department.
Statuses and follow-ups
Track every contact’s stage and what’s due next.
AI with handover
Switch AI on or off per chat and hand over to a person.
Desktop and phone
Works in the browser and installs on your phone like an app.
Shared Team Inbox FAQ
Can several people use one WhatsApp Business number?
Yes. On the WhatsApp Business API your whole team works from one number in Automate AI’s shared inbox, each with their own login.
How are chats assigned?
Auto-assignment shares new chats round-robin across active agents, and assigns a closed chat again when the customer writes back. Managers can assign or reassign any chat.
Can customers see internal notes?
No. Internal notes are only visible to your team.
Is there a mobile app?
Automate AI works in your phone’s browser and can be installed to your home screen like an app, with the same menus as on a computer.
Give every chat an owner.
Invite your team, switch on auto-assignment and reply together from one WhatsApp number.
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