Get started
Shopify integration

Shopify orders, updated on WhatsApp.

Connect your store once. Customers get a WhatsApp message when their order is placed, paid, shipped or cancelled, and shoppers who leave get cart reminders.

Get started Book a demo
  • Order updates
  • Cart recovery
  • Customer import
How it works

Connect, choose, recover.

  1. 1
    Connect your store

    Create a custom app in your Shopify admin and paste its access token, or enter its API key and secret. Automate AI registers the order and cart webhooks for you.

  2. 2
    Pick a message for each order event

    Turn on the events you want and choose a WhatsApp template for each, with order details filled in.

  3. 3
    Recover abandoned carts

    Send up to four reminders, 1 hour, 6 hours, 24 hours and 3 days after a cart is left, with the cart link and an optional discount code. See carts, messages, recovered orders and revenue.

What’s included

Your store, on WhatsApp.

  • Order placed and paid

    Confirm every order and payment automatically.

  • Shipped and cancelled

    Tell customers when an order ships or is cancelled.

  • Your own templates

    A different WhatsApp template for each event, with order details.

  • Four cart reminders

    1 hour, 6 hours, 24 hours and 3 days, each on or off.

  • Recovery stats

    Abandoned carts, messages sent, recovered orders and revenue.

  • Customer import

    Bring your Shopify customers into Contacts.

The Shopify integration is a plan add-on.

Questions

Shopify FAQ

Which Shopify events can send a WhatsApp message?

Order placed, payment confirmed, order shipped (fulfilled) and order cancelled, each with its own template. Abandoned carts and checkouts get reminders.

How do I connect my Shopify store?

Create a custom app in your Shopify admin, then paste its Admin API access token in Automate AI, or enter its API key and secret. The webhooks are registered automatically.

When are cart reminders sent?

You can switch on reminders 1 hour, 6 hours, 24 hours and 3 days after a cart is abandoned. They use one template with the customer’s name, your store name, the cart link and an optional discount code.

Are order updates charged as marketing?

A message about a specific order is a utility message. Abandoned-cart reminders are marketing messages. Meta sets the rates; see our WhatsApp API pricing guide.

Connect Shopify in minutes.

Paste your access token, pick your templates and switch on cart recovery.

Get started Book a demo

Explore more integrations