Enquiry received
UtilitySend right after someone asks about a course.
Hi {{1}}, thank you for asking about {{2}} at {{3}}. Our admissions team will reply here shortly with the next steps.
These templates help schools, colleges, coaching centres and online academies keep students and parents up to date on classes, fees and exams. They also cover admissions messages for people who asked to hear about new courses.
Send right after someone asks about a course.
Hi {{1}}, thank you for asking about {{2}} at {{3}}. Our admissions team will reply here shortly with the next steps.
Send an hour before a live class.
Hi {{1}}, your {{2}} class starts at {{3}} today. Please join a few minutes early so we can begin on time.
Send as soon as a class moves.
Hi {{1}}, your {{2}} class on {{3}} has moved to {{4}}. Everything else stays the same. Reply here if the new time doesn’t work for you.
Send about a week before a fee is due.
Hi {{1}}, the fee of {{2}} for {{3}} is due on {{4}}. You can pay with the secure link below, or reply here if you have any questions.
Send to a parent or guardian when a student misses a class.
Hello {{1}}, we marked {{2}} as absent from {{3}} today. If you’ve already told us, there’s nothing more to do. Otherwise, please reply here.
Send a week before an exam.
Hi {{1}}, your {{2}} exam is on {{3}} at {{4}}. Please arrive 30 minutes early and bring your student card.
Send when results go live on your student portal.
Hi {{1}}, the results for {{2}} are now on the student portal. Please sign in there to see yours.
Send when a student who finished a course can collect their certificate.
Hi {{1}}, your certificate for {{2}} is ready. You can download it with the button below, or collect a printed copy from our office.
Send to enquirers who agreed to hear about new courses.
Hi {{1}}, a new {{2}} batch starts on {{3}} at {{4}}. Tap below and we’ll send you the timetable and fees.
Send to opted-in enquirers who haven’t enrolled yet.
Hi {{1}}, would you like to try {{2}} before you decide? Join our free demo class on {{3}} and meet the teacher. Tap below to save your place.
Send to opted-in contacts when a real early-enrolment price is running.
Hi {{1}}, enrol in {{2}} by {{3}} and you’ll pay {{4}} instead of the full fee. Tap below to see what the course covers.
Samples only: Meta reviews every template, so change the wording to match your business. The highlighted parts are variables, filled in for each customer.
Class, fee, exam and attendance messages are utility when they’re about a student already enrolled. Course promotions are marketing.
Get consent from a parent or guardian before messaging about a child, and send those messages to the adult’s number.
Keep marks and personal details out of templates. Point people to your student portal instead.
Keep fee reminders polite and factual, and leave any early-payment offer for a separate marketing template.
See how it all works together: Automate AI for education.
Yes, if the message is a plain reminder about a fee the student already owes. Adding a discount or a course promotion makes it marketing.
Yes, if the form clearly asked for permission to contact them on WhatsApp. Without that opt-in, wait for them to message you first.
Not always. Meta reviews every template, so approval isn’t guaranteed. Adjust the wording to match your institution and what you actually teach, then submit them from your own account.
Create your templates, submit them to Meta and send them in campaigns, follow-up sequences and chatbots.