Table confirmation
UtilitySend when a table is booked.
Hi {{1}}, your table for {{2}} at {{3}} is confirmed for {{4}}. Reply here if your plans or numbers change.
These templates help restaurants, cafes and cloud kitchens confirm tables, update customers on orders and collect feedback. They also cover new menus and weekday offers for guests who opted in.
Send when a table is booked.
Hi {{1}}, your table for {{2}} at {{3}} is confirmed for {{4}}. Reply here if your plans or numbers change.
Send a few hours before a booking.
Hi {{1}}, we’re looking forward to seeing you at {{2}} today at {{3}}. Please tap a button below so we can get your table ready.
Send when an online order comes in.
Hi {{1}}, we’ve got your order {{2}} and the kitchen has started on it. It should be ready by {{3}}, and we’ll message you if that changes.
Send when a takeaway order is packed.
Hi {{1}}, your order {{2}} is ready to collect from {{3}}. Please show this message at the counter.
Send when the rider leaves with an order.
Hi {{1}}, your order {{2}} has left the kitchen with {{3}}. It should reach you in about {{4}} minutes.
Send when a catering or private dining booking is confirmed.
Hi {{1}}, your booking for {{2}} guests on {{3}} is confirmed. Our team will arrive by {{4}} to set up. Please reply here if the numbers change.
Send the day after a dine-in visit or delivery.
Hi {{1}}, thanks for eating with {{2}}. How was everything? Please tap a button below to tell us.
Send to opted-in guests when a new menu goes live.
Hi {{1}}, our new {{2}} menu is ready at {{3}}. 🍽️ Tap below to have a look, then reply here if you’d like a table.
Send to opted-in regulars when a real lunch offer is running.
Hi {{1}}, our weekday set lunch at {{2}} is {{3}} until {{4}}. Reply here and we’ll keep a table for you.
Send to past delivery customers who opted in.
Hi {{1}}, thinking about dinner? Use the code {{2}} for {{3}} off your next order from our kitchen, valid until {{4}}. Tap below to order.
Send to opted-in guests who haven’t visited for a few months.
Hi {{1}}, it’s been a while since we saw you at {{2}}. We’ve added a few new dishes since then. Reply here whenever you’d like us to save you a table.
Send ahead of a busy holiday period.
Hi {{1}}, we’re now taking bookings for {{2}} at {{3}}. Tap below to choose a time for your group.
Samples only: Meta reviews every template, so change the wording to match your business. The highlighted parts are variables, filled in for each customer.
Booking and order updates are utility. New menus, weekday offers and return invitations are marketing.
Collect opt-in when guests book or order, and tell them they may receive promotions on WhatsApp.
WhatsApp’s policy doesn’t allow alcohol to be promoted, even with a local licence, so keep bar promotions out of your templates.
Quote real prices and end dates, and stop as soon as a guest replies STOP.
See how it all works together: Automate AI for restaurants.
Yes, when it’s about a booking the guest already made. Adding a special or an offer makes it marketing.
WhatsApp’s policy doesn’t allow alcohol to be promoted, even with a local licence, apart from narrow exceptions in listed countries. None of these templates mention it.
They’re samples to adapt, not pre-approved templates. Meta reviews every template, so approval isn’t guaranteed. Adjust the wording to match your restaurant and what you actually do.
Create your templates, submit them to Meta and send them in campaigns, follow-up sequences and chatbots.