Booking confirmation
UtilitySend when a client books.
Hi {{1}}, your {{2}} at {{3}} is booked for {{4}}. If you need to change it, please reply here.
These templates help salons, spas, gyms and studios confirm bookings, send reminders and manage memberships and class places. They also cover rebooking nudges and seasonal packages for clients who opted in.
Send when a client books.
Hi {{1}}, your {{2}} at {{3}} is booked for {{4}}. If you need to change it, please reply here.
Send the day before an appointment.
Hi {{1}}, we’ll see you tomorrow at {{2}} for your {{3}} with {{4}}. Please tell us if you need a new time.
Send when a member books a class.
Hi {{1}}, your place in {{2}} on {{3}} at {{4}} is confirmed. Please arrive 10 minutes early so you can settle in.
Send when a booked class won’t run.
Hi {{1}}, we’re sorry, but {{2}} on {{3}} has been cancelled. Your credit is back on your account, and you can choose another class below.
Send when a place opens up for someone on the waitlist.
Hi {{1}}, a place has opened up in {{2}} on {{3}}, and you’re next on the waitlist. Please tap below to take it or pass.
Send a few days before a recurring payment.
Hi {{1}}, your {{2}} membership payment of {{3}} will be taken on {{4}}. Please reply here if you have any questions.
Send to clients on a prepaid pack when few sessions are left.
Hi {{1}}, you have {{2}} sessions left on your {{3}} pack, valid until {{4}}. Reply here if you’d like to check your bookings.
Send the day after a visit.
Hi {{1}}, thanks for visiting {{2}}. How was your {{3}}? Please tap a button below to tell us.
Send to opted-in clients who usually come back on a regular cycle.
Hi {{1}}, it’s been {{2}} weeks since your last {{3}} at {{4}}. Tap below and we’ll find you a time this week.
Send to opted-in clients when a real package offer is running.
Hi {{1}}, our {{2}} package is {{3}} off at {{4}} this season. Reply here and we’ll find a time that suits you.
Send to opted-in members when you add a class.
Hi {{1}}, we’ve added {{2}} to our timetable at {{3}}, starting {{4}}. Tap below to book your first class.
Send to former members who opted in.
Hi {{1}}, we’d love to have you back at {{2}}. Rejoin by {{3}} and your first month is {{4}}. Tap below to see the details.
Samples only: Meta reviews every template, so change the wording to match your business. The highlighted parts are variables, filled in for each customer.
Booking, class and membership payment messages are utility. Rebooking nudges, packages and membership offers are marketing.
Ask clients for WhatsApp opt-in at their first visit or sign-up, and note it on their record.
Keep to bookings and schedules. Don’t mention a client’s weight, measurements or health in a template, and don’t promise results.
Leave out supplements, medicines, wigs and hair extensions, which WhatsApp’s rules restrict.
See how it all works together: Automate AI for salons, spas & fitness.
A plain notice that a payment will be taken or that a membership ends is usually utility. Encouraging a client to renew, or adding an offer, makes it marketing.
No. Supplements fall under Meta’s commerce rules, so keep them out of your templates and stick to classes, memberships and services.
They’re samples to adapt, not pre-approved templates. Meta reviews every template, so approval isn’t guaranteed. Adjust the wording to match your salon, spa or gym and what you actually do.
Create your templates, submit them to Meta and send them in campaigns, follow-up sequences and chatbots.