Premium due
UtilitySend a week or so before a premium is due.
Hi {{1}}, the premium of {{2}} for your policy {{3}} is due on {{4}}. You can pay in your usual way or with the secure link below.
These templates help banks, insurers, brokers and financial advisers send plain reminders and updates on payments, policies, claims and meetings. They avoid sensitive numbers and make no promises about approvals or returns.
Send a week or so before a premium is due.
Hi {{1}}, the premium of {{2}} for your policy {{3}} is due on {{4}}. You can pay in your usual way or with the secure link below.
Send to policyholders before their cover ends.
Hi {{1}}, your {{2}} policy ends on {{3}}. Your renewal details are in your customer account, and you can reply here to speak with our team.
Send a few days before an instalment falls due.
Hi {{1}}, your instalment of {{2}} is due on {{3}}. Please make sure the amount is available in your linked account. Reply here if you have any questions.
Send once a payment has cleared.
Hi {{1}}, we’ve received your payment of {{2}} on {{3}}. Thank you. It will appear on your next statement.
Send when a new statement is available.
Hi {{1}}, your {{2}} statement is ready. Please sign in to your account on our website or app to view it.
Send when a customer submits an application.
Hi {{1}}, we’ve received your application {{2}} and will update you by {{3}}. This message doesn’t confirm any decision.
Send when a claim is registered.
Hi {{1}}, we’ve registered your claim {{2}}. Your claims contact is {{3}}, who will keep you updated here at each step.
Send when a claim moves to a new stage. Keep the detail in your secure account area.
Hi {{1}}, there’s an update on your claim {{2}}. Please sign in to your account to see the details, or reply here to speak with our team.
Send when a customer books time with an adviser.
Hi {{1}}, your meeting with {{2}} is confirmed for {{3}} at {{4}}. Please reply here if you need to change the time.
Send to opted-in customers once a year.
Hi {{1}}, it’s been a while since your last review with {{2}}. Would a short meeting help check that your plans still fit your needs? Tap below to choose a time.
Send to customers who agreed to hear about new products.
Hi {{1}}, we’ve added {{2}} to our plans at {{3}}. Terms and eligibility apply, so please read the details before you decide.
Samples only: Meta reviews every template, so change the wording to match your business. The highlighted parts are variables, filled in for each customer.
Never ask for or send full card, account or ID numbers, passwords or one-time codes. Send people to your secure app or website instead.
Promise nothing: no guaranteed returns, approvals or loans, and say only what your regulator allows.
WhatsApp’s policy doesn’t allow payday loans, peer-to-peer lending or debt collection, so keep reminders polite, factual and about existing accounts.
Premium, statement and claim updates are utility. Messages about new products are marketing and need a clear opt-in.
See how it all works together: Automate AI for finance & insurance.
No. WhatsApp’s policy doesn’t allow debt collection, payday loans, paycheck advances or peer-to-peer lending. These samples are plain reminders and updates on existing accounts.
No. Only authentication templates may carry one-time codes, and Meta supplies their wording. You’ll find a sample in our general business templates.
No. Meta reviews every template, so approval isn’t guaranteed. Each business should adjust the wording to match what it actually does and check it against its regulator’s rules before submitting.
Create your templates, submit them to Meta and send them in campaigns, follow-up sequences and chatbots.