Enquiry received
UtilitySend right after someone asks about a property.
Hi {{1}}, thanks for your enquiry about {{2}}. Your contact is {{3}}, who will reply here shortly.
These templates help agents, developers and property managers answer enquiries, confirm site visits and keep buyers and tenants updated on payments and documents. They also cover new listings and open houses for people who asked to hear about them.
Send right after someone asks about a property.
Hi {{1}}, thanks for your enquiry about {{2}}. Your contact is {{3}}, who will reply here shortly.
Send once a visit is booked.
Hi {{1}}, your visit to {{2}} is booked for {{3}} at {{4}}. Our team will meet you at the site office.
Send the day before a visit.
Hi {{1}}, just a reminder that your visit to {{2}} is tomorrow at {{3}}. Please let us know if your plans have changed.
Send when a booked visit didn’t happen.
Hi {{1}}, your visit to {{2}} on {{3}} didn’t go ahead. Please tap below to pick a new time or cancel the booking.
Send when a booking is waiting on paperwork.
Hi {{1}}, we still need a few documents to move your booking at {{2}} forward. Please share them through the secure link below, not in this chat.
Send before a buyer’s payment falls due.
Hi {{1}}, the instalment of {{2}} for unit {{3}} is due on {{4}}. Please reply here if you’d like a copy of your payment schedule.
Send to tenants a few days before rent is due.
Hi {{1}}, your rent of {{2}} for {{3}} is due on {{4}}. Please reply here if you have any questions about it.
Send to buyers who have already booked a home in the project.
Hi {{1}}, the latest construction update for {{2}} is ready. Tap below to read it and see this month’s site photos.
Send to buyers who asked to hear about homes like this one.
Hi {{1}}, a new {{2}} has just been listed in {{3}}, the area you asked about. Tap below and we’ll send the floor plan and price.
Send to opted-in buyers a few days before the event.
Hi {{1}}, you’re invited to our open house at {{2}} on {{3}} from {{4}}. Come and walk through the homes. No appointment needed.
Send when a property a buyer saved has a lower price.
Hi {{1}}, the home you saved at {{2}} is now listed at {{3}}. Reply here and we’ll arrange a visit at a time that suits you.
Send to opted-in leads who have gone quiet for a few months.
Hi {{1}}, are you still looking for a home in {{2}}? Let us know and we’ll only send you what fits.
Samples only: Meta reviews every template, so change the wording to match your business. The highlighted parts are variables, filled in for each customer.
Visit confirmations, rent or instalment reminders and document requests are utility. New listings, price changes and open houses are marketing.
Leads from portals, lead forms and ads need a clear WhatsApp opt-in before you send the first template.
Don’t collect ID copies or bank details in chat. Point buyers and tenants to a secure link or your office.
Share only current prices and availability, and never promise rental income or returns.
See how it all works together: Automate AI for real estate.
Yes, when the customer booked that visit and the message sticks to the date, time and place. Adding a launch offer makes it marketing.
Only to people who opted in to hear from you on WhatsApp. Match the listing to what they asked about, and stop as soon as they reply STOP.
They’re samples to adapt. Meta reviews every template, so approval isn’t guaranteed. Adjust the wording to match your listings and what you actually do before you submit them.
Create your templates, submit them to Meta and send them in campaigns, follow-up sequences and chatbots.